Top 3 main mistakes of hookah lounge managers

Greetings to all owners and managers of shisha lounges!

In a hookah establishment, not only the atmosphere and quality of services are important, but also effective management. However, even experienced managers can encounter a number of mistakes that negatively affect the success of the establishment. In this article, we’ll look at three major mistakes that lounge managers often make.

1. Ignoring feedback
It is definitely worth listening to the opinions of guests and employees of the establishment. Regularly collecting and analyzing data will help create better service. Without taking into account the opinions of guests, you can miss important points that require improvement. Employees can also turn their attention to problems that are visible only to them and interfere with the smooth operation of the establishment.

2. Incorrect personnel management
Lack of training and poor employee motivation can lead to poor service quality and high turnover.  It is important to conduct regular training to improve the skills of employees. The belief that no one but the manager can do the job better leads to employees losing motivation.  A manager should manage line staff, not do their work for them.

3. Ineffective promotion
Многие руководители считают, что достаточно просто открыть заведение и ждать клиентов. However, without active marketing, social media and advertising, attracting new visitors becomes a difficult task. It is necessary to keep your finger on the pulse of the establishment’s development in order to be aware of everything new for the promotion of the lounge. New trends and directions appear almost every day. You need to be able to notice them in time and apply them while they are popular.

 In conclusion, I hope that everyone who reads the article will find something useful in it and will be able to avoid the above mistakes. Every aspect is important to create a comfortable and pleasant atmosphere for customers, which ultimately leads to increased profits and stable business development.
   
Here is what I would like ask you to do in the comments section (business discussion):

•   Tell us what 3 mistakes do you think are the most common among hookah lounge managers?

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31st January 2025 14:00 UTC time the author of the highest rated comment will receive:

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